Terms of Services

By using this website, you agree to these terms & conditions:-

Orders shipped to other countries outside of Pakistan may be subject to taxes, customs duties, fees impose by the destination country (Import Fees). The Buyer is the importer in records of the destination country’s customs authorities and is responsible for all Import Fees.

When products shipped internationally, the Supplier is not responsible to provide Custom Clearance, After Sale Services, Repairs, Re-packaging or consumer related Disputes Settlements.

The Buyer is responsible for assuring that the product can be lawfully imported to the destination country and is responsible to comply with all laws and regulations of the destination country.

For international shipments, if not insured, in case of any damage, loss or misplacement, the Supplier is not responsible to cover or compensate the loss in any way.

International shipments of small parcels (spare parts / free samples), dispatched through Postal Service (flat rate shipping i.e. @ USD 15 per kg) are always shipped uninsured, average delivery time is 15 days, online tracking is not always available. In case of damage, misplacement or undelivered, the Supplier is not responsible to refund or compensate the loss.

(*) Small shipments of “spare parts / accessories” (upto 2 kg weight) are always shipped through simple Postal Service as a Registered Mail Parcel, average delivery time is 15 days. Orders exceeding the 2kg threshold will automatically shift to DHL Express shipping (unless advised otherwise)

We work hard to compile all the relevant information about products, services or shipping as accurately as possible to facilitate our customers with efficiency and transparency, and we intend to fulfill all the arrangements agreed during correspondence at the time of order confirmation. We are not obliged or responsible to confirm any statement in written in any form of contract or agreement, except in those conditions where a legal contract has been drafted and signed after bilateral understanding.

We reserve the right to reject / refuse any order submitted online through automated order placement system of this website. In such case, if the payment has already been transferred / credited to our bank account, we refund the payment or provide substitute of products / services, whichever is suitable to us.

When you use our online services, send us emails, text messages, and other communications from your desktop or mobile device, you may be communicating with us electronically. You consent to receive communications from us electronically, such as emails, text messages, mobile notices (WhatsApp, Skype, etc.), or notices and messages displayed on this website. You can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All contents included in or made available on this website, such as text, graphics, logos, images, data compilations, and software is the property of Multiplex Traders or its content suppliers and protected by copyright laws.

In addition, graphics, logos, page headers, scripts, and service names included in or made available through this website are trademarks or trade code of Multiplex Traders. These trademarks and trade code may not be used in connection with products or services that don’t belong to Multiplex Traders. Such misrepresentation may likely to cause confusion among Buyers.

You may need your own Account to use certain services on this website, and you may be required to be logged in to your account to access certain parts of this website, and you may have to provide a valid payment method associated with your account to make purchases. You are responsible for maintaining the confidentiality of your Account, Password and Restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Multiplex Traders is not responsible to keep your records up to date or accurate. In case of any loss caused by an unauthorized access, typo mistake, Multiplex Traders is not responsible to cover or compensate the loss.

You may post reviews, comments, social media share, submit suggestions or questions, as long as the contents are legal, non threatening, non defamatory, non invasive of privacy, non infringement of intellectual property rights, and does not consist of or contain software viruses, political campaigning, commercial solicitation, mass mailings and unsolicited commercial electronic messages. You may not use a false email address, impersonate any person or entity, or mislead other users. We reserve the right to remove or edit such contents or user accounts as we feel necessary, but not obliged to review or filter the contents regularly.

Please review our Privacy Policy to know about our practices.

Multiplex Traders respects the intellectual property of others. If you discover that your work has been copied, please submit your complaint with detailed information of your claim. You can send us an email at info@multiplex-trd.com or mail us the details at our mailing address:-

G627 Model Town, Ugoki
Sialkot 51050, Punjab,

Last Modified on January 31, 2020