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These FAQs
are for the guidance of international buyers only. Local buyers should
discuss their questions on phone.
1-
How do I know detailed information about
a specific Item?
2-
Do I need to place a large order?
3-
How do I pay for an order?
4-
Which mode of shipment despatch is the best?
5-
What is your privacy policy?
6-
Do you hold ready
stocks for quick shippment?
7-
How much time is taken By Sea and how much time is taken by Courier service?
8-
If I pay advance, I would be concerned about the security of by shipment,
can you Insure my shippment?
9-
When will
I receive Invoices and custom documents?
You
just select the item, note its Item Number (a number written in bold letter
on the side of each item like: MT-100-01) and email us with your questions.
It will save time if you describe its size, needed quantity and mode of
despatch (By Sea or By Courier). We provide a general Price List to every
interested customer but it is better that you inquire about your favorite
item.
You
are not bound to place only large orders. If you are an individual, a
salon owner or a small retailer, you can place an order with our minimum
quantity limits (contact us with item number). However, in a large
quantity order you will get nice discount.
Online
credit card payment services are in process. Readily, there are two reliable
methods of payments for your supply order:
No.
1: Advance Payment (Through Bank).
No.
2: Letter of credit through Bank.
For
Shipment by Courier, you need to pay the amount in advance through Swift
Money Transfer, Wire Transfer or as your Bank suggests (Contact your Bank
for further information). For Shipment by Sea (especially when it is a
large quantity), there are two options for that. You can make Advance
Payment OR issue Letter of Credit. You may select whichever suits you
the best.
About
Advance Payment:
Advance
payment can be made by Swift Money Transfer or Wire Transfer. It is quickest
mode of payment, if you trust your supplier.
About
Letter of credit:
It
is the safest and most common mode of payments in International Trade.
It assures the security for both parties.
About
Despatch By Courier:
It
is quickest and safest way to receive a shipment. It saves you a lot of
paper works and custom clearance time taking process. Through this mode
you will receive your shipment at your door. But it is only suitable for
a small order (contact us).
About
Despatch By Sea:
It
is also a very safe way of shipment despatch. It takes 2 to 3 months period
for the shipment to reach your selected seaport. Then it goes through
a process of custom clearance to finally reach you. It is a time taking
process and involves lot of paper works for both parties. Still it is
a low cost mode of shipment. It suits only for large quantities.
We
respect our customer's business privacy. We do not release, sell or distribute
our customer's sensitive information to third party except for legal purposes.
Do you hold ready
stocks for quick shippment?
We
are not stockists of tools. Every item is manufactured on customer's demand
in required quantity. In case of regular customers, manufacture time is
minimized.
By
Sea:
It
depends on destination of seaport. However, after the despatch from our
sea port (Karachi - Pakistan), it takes 60 to 90 days. (Time of production
of an order is not included).
By Courier:
It
takes only 6 working days, after despatch, to reach you. You can trace
out your shipment online with the help of your tracking number provided
to you on the day of despatch. (Time of production of an order is not
included).
If I pay advance, I would be concerned about the security of the shipment,
can you Insure my shipment?
We insure your shipment. In
fact, all our shipments despatch By Sea are 100% insured. The insurance
charges are already added in the price (CIF Prices). We will provide you
an Insurance Certificate. As far as despatch by courier is concerned,
it is a safest mode of shipment despatch and usually people do not consider
to insure there shipment when it is coming through courier. But if you
are so concerned about your investments, pay 2% extra of the Invoice value
and you can insure 100% your whole consignment. An Insurance Certificate
will be provided to you.
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When will
I receive Invoices and custom documents?
You will
receive your Invoices and other Custom documents within 20 days after
despatch of shipment.
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If you
have any additional question, please let us know.
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