These FAQs are for the guidance of international buyers only. Local buyers should discuss their questions on phone.

We like such people who ask us different and straight forward questions about products. So please do not hesitate, if you have any question regarding products, ordering, delivery, mode of payments etc. We shall be very happy to answer all questions, conveniently.

Table of Contents

1- How do I know detailed information about a specific Item?

You just select the item, note its Item Number (a number written in bold letter on the side of each item like: MT-100-01) and email us with your questions. It will save time if you describe its size, needed quantity and mode of despatch (By Sea or By Air). We provide a general Price List to every interested customer.

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2 -Do I need to place a large order?

You are not bound to place only large orders. If you are an individual, a salon owner or a small retailer, you can place an order with our minimum quantity limits (contact us with Item Number), which are different for each item. However, in a large quantity order you will get nice discount.

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3- How do I pay for an order?

Online credit card payment services are in process. Readily, there are two reliable methods of payments for your supply order:
No.1: Advance Payment (Through Bank).
No.2: Letter of credit through Bank.

About Advance Payment:
Payment can be made through any bank by Swift Money Transfer or Wire Transfer methods (Contact your Bank for further details or contact us, we'll guide you about the procedure).
Customers can also send small amount of payments through Western Union money transfer services.

About Letter of credit:
It is the safest and most common mode of payments in International Trade. It assures the security for both parties. But this procedure is little long and more complicated.

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(I)- Please explain to me exactly how do I do money transfer?

We will provide you with a document, by email, with our bank account details. You may print the document and take it with you to your bank for payment transfer. You simply handover the information to your bank authorities and they will handle the procedure. They will charge you a fee for this service. The fee amount vary upon bank to bank.

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(II)- How will you know the transfer was from me in order to ship this order?

Your amount will be credited to our account with your complete Name and Address details.

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4- Which mode of shipment despatch is the best?

About Despatch By Air:
It is the most convenient way to receive the shipments. The shipment will be delivered on your pre mentioned Airport within 15 days.
We also manage to deliver the shipments at your office door. This way you will be headache free from the custom clearance procedure.

About Despatch By Sea:
It's also a safe way of shipment despatch. It takes 45 days period for a shipment to reach at the destination seaport. Then it goes through a process of custom clearance to finally reach you. It is a low cost option. It suits only for large quantities orders.

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5- What is your privacy policy?

We respect our customers' business privacy. We do Not share or sell our customers' personal and business details to any third party. Please read the complete Privacy Policy here.

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6- Do you hold ready stocks for quick shippment?

We are not stockiest. Every item is manufactured in required quantity, on demand. In case of regular supply orders, the manufacture time is minimized.

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7- How much time is taken for production on an order?

It depends on the quantity of an order. Normally production of and order takes 6 to 8 week time.

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8- How much time is taken By Sea and how much time is taken by Air service?

By Air:
After despatch, it takes only 15 days to reach at your destination Airport. You can track the movement of your shipment online with the help of your tracking number provided to you on the day of despatch. (Time of production of an order is not included).
By Sea:
It depends on destination of seaport. However, after the despatch from port of discharge (Karachi - Pakistan), it takes 45 days to reach at the destination seaport. (Time of production of an order is not included).

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9- If I pay advance, I would be concerned about the security of the shipment, can you Insure my shipment?

We insure your shipments. In fact, all our shipments are 100% insured. The insurance charges are already included in the price lists (CIF Prices). We will provide you an Insurance Certificate.
As far as despatch of small order by courier is concerned, it is (Courier: UPS or DHL) a safest mode of shipping and usually people do not consider to insure their shipments when it is coming through courier. But if you are so concerned about your investments, pay 2% extra of the Invoice value and you can insure 100% your whole consignment. An Insurance Certificate will be provided to you.

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10- When will I receive Invoices and custom documents?

You will receive your Invoices and other Custom documents within 7 days after the despatch of shipment.
In case of shipment by Courier, no documentation is required by you to receive your shipment. We will dispatch the document along with the shipment and the shipment will be delivered on your office door.

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11- Before placing an order, I need to see the samples. How can I get Samples of your products?

Samples are absolutely Free for everybody, everywhere.
To receive these free samples, you are required to pay the Courier Charges of the sample parcel (Normally weigh 1 Kg).
You can pay this amount into our company's Bank Account OR sent it through Western Union money transfer services.
The amount of Courier Charges will stand 100% Refundable, in case of placing an order amounting to US$ 1000 ( One Thousand ) or above, according to price list.
Please contact us for further details.

(Free Sample offer does not apply to some Items like; Titanium Instruments, Salon Equipments, Salon Accessories, Double Scissors).

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12- Do you undertake Custom Orders, like, 10 pieces each of 30 or 40 different Items? It will be very helpful for us to display collection of products to customers in exhibitions and anything like that.

Yes, it is possible for sometimes when our manufacture line is not busy OR we do manage time for supply of such Custom Orders. It takes little more time than the normal manufacture time because every stage of production, like; Forging, Hammering, Milling, Grinding and Finalizing of products, have to do multi-task work.

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If you have any additional question, please let us know.